Privacy Policy

Mast Labs LLC ("Mast Labs," "we," "us," or "our") operates the GetGo brand and the website at getgoapp.ai. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our site, place an order, or use the GetGo AI image generator.

By using our services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We collect the following categories of information:

• Order information: name, shipping address, email, and phone number provided at checkout
• Payment information: credit card details are collected and processed entirely by Stripe; Mast Labs does not see or store card numbers
• Communication data: emails and support inquiries you send to us
• Usage data: page interactions, session data, device and browser information, IP address
• AI generator prompts: text inputs submitted to the GetGo AI image generator, processed to produce images and not associated with individual user identities

2. Children's Privacy (COPPA)

GetGo products are designed for use by children, but the GetGo website and all purchase transactions are intended for use by adults age 18 or older. We do not knowingly collect personal information from children under 13.

The GetGo AI image generator does not require an account, login, or any personally identifying information. It can be used by children under parental supervision without collecting personal data.

If we learn we have inadvertently collected information from a child under 13 without verifiable parental consent, we will delete it promptly. Contact us at privacy@themastlabs.com if you have concerns.

3. How We Use Information

We use collected information to:

• Process, fulfill, and ship orders
• Send order confirmations, shipping updates, and customer service responses
• Operate and improve the GetGo website and AI image generator
• Monitor for fraud, security incidents, and abuse
• Comply with legal and regulatory obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We share data only in these circumstances:

• Stripe — for payment processing
• Shipping providers and dropship partners — limited to the information needed to deliver your order
• Service providers — analytics, email delivery, hosting (GoDaddy), under data processing agreements
• OpenAI — prompts submitted to the GetGo AI generator are processed via the OpenAI API to produce images; no account or personal identifier is sent with the prompt
• Legal authorities — where required by law, court order, or regulatory request

5. Data Retention

Order records are retained as long as necessary to fulfill the order, provide support, and meet tax and accounting obligations. Generated AI images are not stored by GetGo beyond the session in which they are created.

6. Data Security

We implement industry-standard security measures including:

• HTTPS / TLS encryption in transit
• Payment processing via PCI-DSS compliant infrastructure (Stripe)
• Restricted access to order and customer information

No method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

To exercise these rights, contact privacy@themastlabs.com.

8. Cookies

The GetGo website uses minimal cookies for essential functionality and basic analytics. No third-party advertising or tracking cookies are placed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

Mast Labs LLC
Florida, United States
Email: privacy@themastlabs.com
Web: getgoapp.ai